Frequently Asked Questions

CASPer is used by programs to screen potential applicants for key people skills in a more fair and reliable way.  We wrote a blog post describing why programs use CASPer and why this might be good news for both programs and applicants alike.

After creating a CASPer account and having your ID and profile photo approved, you will be able register and pay for your CASPer test.

Payments will be processed online.  All major credit and debit cards are accepted. Please be advised:

• The charge on your credit card will be displayed as TAKECASPER.COM TORONTO CAN.
• All payments are final and non-refundable.
• Incorrect program selection or change of mind is not grounds for a refund.  Please pay attention when selecting your prospective programs.
• All payments are valid for the current application cycle.

Please make sure to register for the test at least three days before your preferred test date and time to account for account verification and payment processing timelines. Last minute bookings are not recommended and not guaranteed.

You can reschedule a test at any point prior to the viewing of actual test content free of charge, so long as test times and dates are available. You are also able to reschedule a test if you missed your scheduled test time, again, as long as you have not seen any CASPer test content.

Please check here to view times and dates for your program.

The CASPer test takes approximately 90 minutes, which will include the introduction, about 65 minutes of questions, and an optional 15-minute break at the halfway point.

Please make sure to register for a CASPer test at least three days before your preferred test date and time to allow for account verification and payment processing timelines. Last minute bookings are not recommended or guaranteed.

You complete the CASPer test on a computer and location of your choice at takecasper.com. Check our technical requirements on the test prep page and run through the system requirements check to ensure the computer, webcam and internet connection is suitable for smooth test operation.

Unfortunately, we are unable to accommodate individual schedules.  All test dates are pre-arranged with academic programs and results are processed as a group to ensure timely delivery.  Additionally, we cannot create a new test to accommodate individual schedules because each test uses unique content and a team is on hand to support test takers.

No, raters are instructed to not factor spelling and grammar mistakes in their evaluation of your response. However, we encourage you to ensure that the content of your arguments are clear.

Each section in your CASPer test is scored by a unique rater, making the CASPer score a robust measure made up of many independent impressions of you.  Raters are assigned to a particular scenario from a CASPer test and provided with relevant instructions and background knowledge about the topic at hand. Once prepared, raters are served responses from one scenario and multiple different applicants to rate.  It’s important to note that no rater will ever score an applicant more than once.  As such, an applicant’s final score is always comprised of 12 unique rater impressions.  This allows us to dilute any bias that one rater’s subjectivity may bring to the table.

Raters are trained to ignore test-taker errors in spelling and grammar.

Each rater completes a training session and accreditation before they are permitted to score CASPer responses. Your responses are anonymized, so a rater does not know who you are, or how well you’ve done on any other section of the test.

Your CASPer score is used in different ways by different programs. Further information on the program-specific use of CASPer scores may be available on the individual program websites.

Additionally, depersonalized (anonymized) data may be used for research purposes, while strictly adhering to legal and ethical research standards.

If you are taking the CASPer test and require testing accommodations, we recommend that a formal request and supporting medical documentation be provided at least three weeks in advance of your scheduled test date, in order to allow sufficient time for document review and a decision on the appropriate accommodation.

Accommodations are approved on a case by case basis, we should be able to accept the same documents used to approve accommodations for other tests (eg. MCAT).  Please email your documents to support@takecasper.com, (or FAX to 1-416-352-7615). You may also request a link to directly upload your documents to a secure encrypted folder.  We will let you know if we need further supporting documents after a preliminary review.

In terms of your documentation, we are looking for some kind of professional medical assessment to describe your condition and what accommodations you will need to take the test comfortably.  We strive to provide a CASPer test that is accessible to every applicant.  The types of accommodated tests that we offer include:  extended time, closed captions, described video, the use of voice-to-text / text-to-speech software, or a scribe/reader.

Please note that all documents submitted are strictly confidential, and will only be used to determine accommodation decisions. Your accommodation status will not be shared with the academic program(s) you have applied for, or anyone evaluating your test.

No, you do not need to study for the CASPer test, but you should prepare by familiarizing yourself with the test format.  The general literature suggests that situational judgment tests (SJTs), like the CASPer test, are relatively immune to test preparation (i.e. that coaching is unlikely to provide benefit).

Although you do not need to study for the CASPer test, we do encourage you to familiarize yourself with the standard CASPer test format in order to reduce test day anxiety and to ensure no technical issues prevent you from having a smooth test.  Three sections of sample CASPer content (standard is 12 sections) can be found in the System Requirements Check, as well there are sample questions available here.  You can also visit our blog post which discusses Tips to Help You Better Prepare for the CASPer Test.

Please make sure to register for the test at least three days before your preferred test date and time to allow for account verification and payment processing timelines. Last minute bookings are not recommended.

There is no formal full-length sample CASPer test created by Altus Assessments Inc. (the company that develops and administers the CASPer test), although we are in the process of developing one.  However, we do offer three sections of sample CASPer content (standard is 12 sections) which can be found in the System Requirements Check, as well there are sample questions available here.

Any sample tests that may exists outside of takecasper.com are not affiliated with the official CASPer test in any way and are not recommended resources to utilize.  Instead, you should take the System Requirements Check, which is on the real CASPer testing platform and has the same content and format as the sample test.  It allows you to ensure your set up will work on test day.

The CASPer test is composed of 12 sections:  8 video-based scenarios and 4 word-based scenarios given to you in random order.  Each of the 12 sections is followed by 3 questions relating to the video/word-based scenario or asking you to reflect on a related personal experience.  You will have 5 minutes to type your answer to the 3 questions before you are directed to the next section.

Please note:  Your typed responses are automatically saved even if you don’t press the “submit” button before you proceed to the next section.

For more information about the CASPer test please read our blog post, What You Need to Know about the CASPer Test.

• After you sign-up for a CASPer account, have your ID verified, and are registered for a CASPer test, you have have the option to run a CASPer System Requirements Check to verify that your computer and internet connection is able to successfully complete the real CASPer test.  Within this Requirements Check, you will also find a Sample CASPer Test that mimics the format and experience of the real test as well as a webcam check to ensure that you are able to take a picture of yourself on test day.

Please Note:  Your webcam must be active and uncovered throughout the duration of your test as a strict requirement of our identity assertion policy, which can be found in Section 6 in our Terms of Use.

• Please ensure that you are using the same computer and internet connection to run the System Requirements Check during the real CASPer test.
• To avoid time zone scheduling issues, check the countdown timer on your test page here.

• The CASPer test only works on Chrome and FireFox browsers, so please make sure you have the most updated version of both browser options downloaded on your computer.  It is also important to have the second browser option installed on your computer as an alternative in case the test runs into issues on your primary browser.
• Restart your computer to avoid other programs/apps from interfering with your test.
• Shut down any bandwidth hogging devices on your network (downloading large files or streaming media either on computers, handheld devices or TVs are a common culprit).
• Disable any browser plugins (eg. Grammarly) because they may interfere with your test.
• Load a fresh, private/incognito browser session to minimize other tabs/apps from interfering with your test.
• Log into your account and navigate to your test page here.

Please Note:  Your webcam must be active and uncovered throughout the duration of your test as a strict requirement of our identity assertion policy, which can be found in Section 6 in our Terms of Use.

You can access your test page by logging into your CASPer account.  When your countdown timer reaches zero, a green “START” button will appear.  You will have 15 minutes to initiate your test by pressing this button.  If you miss this 15 minute time window, you may be able to reschedule here if additional test times are available.

If you have video issues (eg. video doesn’t load, video freezes, etc.), simply try refreshing the browser page (F5, or CTRL-R or the refresh icon depending on your browser). If refreshing your browser does not work, we recommend switch to your back-up browser (Chrome or FireFox).   Once the issue is resolved you will resume your test where you left off .

However, if the issue persists please reach out to the CASPer Support Team via live chat in your test page.

Avoid refreshing the page during a response section unless the timer has finished counting down, in case of a disconnection.  Responses are automatically saved every second so long as your internet connection is stable.

Persistent Problems
While we aim to maximize your chance of finishing your test when scheduled (typically, this is over 99% of test takers), some things are outside of our control. Computer malfunctions, slow/intermittent internet connections, and undetected viruses/malware on your computer/browser may affect your test experience. In all cases, our applicant support team will do their best to help you.

You will be offered a 15-minute break at the midpoint of your CASPer test.

During your break, you can take this time to stretch & relax.  As well, please feel free to step out of the view of your webcam to go to the washroom, grab a quick snack/refreshment, and get ready for the second half of your CASPer test.

You will be able to click the ‘next’ button at any point within the 15 minutes of your break if you would like to proceed directly to the remainder of your test.

If you experienced a technical issue that may have affected the results of your test you MUST contact the CASPer Support Team within 24 hours of taking your test via support@takecasper.com OR through the help button on your test page in order to properly report the issue.

It takes 3 weeks after your CASPer test for your score to be delivered directly to the programs on your distribution list.  After your CASPer score is delivered, it is up to the individual programs/schools to update their accounts to show that they have received your test scores.

Your CASPer scores will be sent ONLY to those programs you select for results distribution. You will NOT receive your CASPer score, in the same way you would not expect to get “results” from an interview, reference letter, or personal statement.

You are able to add schools or programs to your distribution list even after taking your test, so long as schools are still accepting scores.  If it has been more than 3 weeks since you have taken your CASPer test (i.e. your results have been delivered to your initial distribution list), it will take 24 hours for your results to be made available to any newly added programs.

In order to add schools, sign into your CASPer account, click the ‘pencil’ icon on your reservation page, select the additional schools you would like to distribute your CASPer test to and submit your payment.

If you do not see the pencil icon, the deadline for this program may have passed.
Please check here to verify the test deadlines for your programs of interest.

Your CASPer test score is only valid for a single application cycle for which you have taken the test.  Similarly, your CASPer test score is only valid for one program type (eg. US Professional Health Sciences, Australian Education, etc) for which you have taken the test.  You will need to take a separate CASPer test for future application cycles or different program types.

Therefore, scores of a CASPer test taken for one program type or application cycle CANNOT be used for any other program types/application cycle.